Refund & Return Policy

  1. The following terms and conditions apply to the sale of goods from the Seller to the Buyer, and the purchase of those goods by the Buyer.
  2. The “Seller” means Gia’s Bathrooms and Tiles Pty Ltd.
  3. The “Buyer” means the person or persons, or business named on the tax invoice.
  4. These terms and conditions of sale take precedent over any other terms and conditions that may be issued by the Buyer to the Seller or purported to apply to this contract for the sale of goods from the Seller to the Buyer.
  5. The Buyer takes full responsibility for the selection of goods and the Seller provides no warranty and makes no representation as to the suitability of the goods for the Buyer’s intended purpose.
  6. To the extent permited by Law the Seller warrants that the goods are of merchantable quality at the point sale.
  7. Unless specified otherwise by the Seller in its invoice, the Buyer shall collect the goods from the Buyer’s warehouse within 7 days of purchase where the goods are a stocked item, or within 7 days after the Seller has notified the Buyer that the goods are available for collection where the goods have been ordered by the Seller from a supplier.
  8. Where the Seller agrees to deliver the goods to an address nominated by the Buyer, the Buyer shall be responsible for accepting the goods at the nominated address from the Seller’s delivery vehicle. The Seller accepts no liability for goods and/or property damaged during delivery.
  9. The Buyer is responsible for inspecting the goods and assessing that they are not damaged or defective prior to installation.
  10. The Seller has no obligation to accept return goods unless they are defective and returned in their original packaging within 14 days of purchase.
  11. The Seller will not accept returned goods that have been installed in whole or in part.
  12. The Seller may, in its sole discretion, accept returned goods conditional upon the goods being undamaged and in its original packaging.
  13. Where returned goods are accepted by the Seller pursuant to clause 12, a restocking fee shall apply.
  14. The Buyer takes all responsibility for installation of the goods and following manufacturer’s instructions for installation and cleaning.
  15. The Seller accepts no liability for damage to the goods resulting from the use of cleaning products, which are not explicitly approved for use by the manufacturer of the goods.
  16. Ownership of the goods passes from Seller to Buyer only when payment of the price for the goods has been paid in full, as set out in the tax invoice.

Delivery Policy

  1. Delivery Cost: There is a variable rate based on location
    1. Perth Metro: Flat rate delivery: $80. Alternatively, buyers have the option for local pick-up at no additional cost.
    2. Outer Perth Metro: Flat rate delivery: $120. Local pick-up option available for buyers.
    3. Greater Perth: Flat rate delivery: $200. Buyers can also choose to pick up locally without any delivery charges.”
    4. Tile Sample Packs: Enjoy FREE shipping for tile sample packs of 5.
  2. Delivery Policy:
    1. Yes. We can deliver products purchased online or in-store.
    2. Gia’s Bathrooms & Tiles does not deliver to PO Boxes or Lockers.
    3. Gia’s Bathrooms & Tiles will not deliver to places that are unreasonable to get to or destinations that we might consider a risk for our drivers.
    4. Delivery times may vary due to product availability, size of item/s or proximity to delivery location.
    5. Standard delivery takes 5-7 business days. In case of delivery delays, we will notify the Buyer and provide options for resolution.

Additional Information

  1. Payment methods accepted: We accept credit and debit cards including Visa & MasterCard. Bank transfers are available upon request.

Customer Support

  1. Email: For any queries or concerns, reach out to us at orders@giasbathroomsandtiles.com.au
  2. Phone: Call our customer support team at (08) 9401 7137, available Monday to Friday, 8:30 AM – 4:30 PM.
  3. Address: Visit our showroom at  5/63 Paramount Rd, Wangara, WA 6065 for in-person inquiries.